DIRA / SAPA

Core Feature

AI Triage

Core Feature

Agent Routing

Core Feature

AI Co-pilot

Solution 04

SAPA

Serve. Automate. Resolve.

Stop drowning in support tickets.

SAPA is a self-hosted CS operations platform. AI triages incoming tickets, routes them to the right agent, and drafts first replies — so your team handles exceptions, not every message.

TriageAgent RoutingAI Co-pilotAnalyticsTemplates

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What it does

AI Triage

Every ticket is analyzed for intent, complexity, and sentiment. Auto-assigned to the least-loaded agent.

Agent Routing

Load-balanced assignment across your CS team. Escalation to supervisors when needed.

AI Co-pilot

One click to draft a reply. AI uses your brand voice and past resolutions to suggest the right response.

Analytics

FCR, SLA compliance, agent load, and AI acceptance rate — all in one dashboard.